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Policy

 

• SHIPPING
We offer shipping through USPS. We make every effort to ship your order within 1 to 3 business days of receipt. You can select how fast you would like to receive your order at checkout. Shipping costs are based on the weight and size of your order, as well as the distance to be shipped. If you would like expedited shipping, please contact us for more information.

Orders shipped outside the U.S. will be delivered on a Delivery Duty Unpaid (DDU) basis. The recipient is responsible for paying all customs and clearance related duty/tax, which is based on the full purchase price paid for this order (as reflected on the commercial invoice).

 

• ONLINE RETURN POLICY
Any item marked down is considered Final Sale. 

You may return a qualifying item within 10 days from the date of receipt for a complete refund (less shipping costs) to the same card on which it was purchased. Please email us if you wish to return your purchase, we will issue RETURN number. Please indicate your return number along with the item (s).
All returned items must be in their original condition and sent via UPS, Fedex, or certified US mail to:

Playmountain EAST Returns Department
555 Alabama street San Francisco, CA 94110

We will contact you when your return has been received and processed. Feel free to email us  with any questions about your order. 

 

• EXCHANGE
If you wish to make an exchange, please place a new order and return the original merchandise separately. This will ensure the quickest service and that the exchange item you need is in stock. We make every effort to credit your card within one business day of receiving your return.

 
 
• IN-STORE RETURN POLICY
We offer an exchange of store credit only for merchandise returned within 10 days of purchase with receipt. No refunds. Purchases are final on sale merchandise. Store credit must be redeemed at location where issued. Purchases made with store credit are final.

 

• PAYMENT TYPE
We accept all major credit cards. Transactions are processed using a secured payment system.

 

• OUT OF STOCK ITEMS
On occasion, an item you selected might be out of stock. If this is the case, we will contact you upon receipt of your order.